Refund policy
DashKart – Return & Refund Policy
Last Updated: 17 August 2026
At DashKart, operated by BlueSky Enterprises, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or incomplete, we are here to help.
Return Window
You may request a return within 7 days from the date of delivery of your order.
Return requests submitted after 7 days from delivery may not be accepted, except where required under applicable law.
Products Eligible for Return
A product may be eligible for return if:
- The product was damaged during delivery.
- The product is defective or non-functional.
- You received the wrong product.
- The product is missing essential parts or accessories that were supposed to be included with the order.
No Change-of-Mind Returns
DashKart does not accept returns solely because the customer has changed their mind, no longer wants the product, ordered the wrong product, or does not like the product after receiving it.
Returns are accepted only for the eligible reasons specified above.
Condition of Returned Products
To help us process your return, please:
- Keep the product in the condition in which it was received.
- Keep the original packaging, accessories, manuals and other included items wherever possible.
- Do not intentionally damage, misuse or alter the product.
- Provide photographs or videos showing the issue when requested by our support team.
For damaged products, customers are strongly encouraged to take photographs/videos of the package and product immediately after delivery.
How to Request a Return
To request a return, contact us at:
Email: support@dashkart.store
Please include:
- Order number
- Customer name
- Reason for return
- Photographs/videos of the product and issue
- Any other information reasonably requested by our support team
Our team will review the request and inform you whether it qualifies for a return.
Return Shipping Charges
If the return is approved because the product is damaged, defective, incorrect, or missing essential parts/accessories, DashKart will bear the applicable return shipping cost.
Customers should not independently ship a product back to us without receiving return instructions from DashKart.
Refunds
Once an approved returned product is received and inspected, we will process the applicable refund.
Prepaid Orders
Refunds for eligible prepaid orders will generally be issued to the original payment method used for the purchase.
Cash on Delivery Orders
Refunds for eligible COD orders will generally be made through UPI or bank transfer after the customer provides accurate payment details.
DashKart will not be responsible for delays caused by incorrect or incomplete bank/UPI information provided by the customer.
Refund Processing Time
After an eligible return has been received and approved following inspection, DashKart will initiate the applicable refund as soon as reasonably practicable.
The time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank or financial institution.
Replacements
Where appropriate and subject to product availability, DashKart may offer a replacement instead of a refund for an eligible damaged, defective, incorrect or incomplete product.
Non-Returnable Situations
A return may be rejected where:
- The 7-day return period has expired.
- The product is returned because of a change of mind.
- The product has been intentionally damaged.
- The product shows damage caused by misuse, negligence or improper handling after delivery.
- The product has been materially altered or modified by the customer.
- Required information or evidence is not provided when reasonably requested.
- The issue is inconsistent with the product description or the claimed reason for return.
Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.
Contact Us
For return and refund assistance:
DashKart
Operated by BlueSky Enterprises
Email: support@dashkart.store